March 6, 2007

Waterfield

I've had a Waterfield sleevecase for my aging tibook for nearly six years now. The case still looks like it did the day I received it, even though it's been all over the US, and in and out of my Timbukt2 messenger (another product that I'll probably buy again when the time comes) more times that I can count. The thing is darn near indestructible. I have no doubt that my tibook is still in working order without major dents and gauges because of that sleevecase. The outside “shell” is ballistic nylon, and the inside is a magically suspended neoprene pouch that holds the laptop and acts like a shock absorber. Subtle, but ingenious and effective.

Now that I have a brand new MacBook Pro for work, I needed to get a case for it. The tibook sized sleevecase doesn't quite fit. After looking around at a few others and comparing features and prices, I decided to go with another Waterfield sleevecase. I wanted to be able to carry it as my sole commuting bag this time, so I went with the full deal: flap, strap, and piggyback.

After I ordered it, I was reminded of another reason that I like Waterfield so much: customer service. I got a personal email from Gary. In the email he asked how I found out about Waterfield, so I responded telling him about my experience with the tibook sleeve, and he responded with another personal email. It's pretty clear that not only do they make great stuff, they actually care about it. I feel very confident that if I have a problem with the new case, they'll make it right. That goes a long way to making me want to be a repeat customer in the future.

The case should be here this week, so I'll probably post a bit more about the it then.

2 comments:

Anonymous said...

You should consider Waterfield's messenger style bag (Cargo). I've had mine for three years and it looks as though it will go forever. Very cool design too.

http://www.sfbags.com/products/cargo/cargo.htm

I'll check out the Timbuk2 one you blogged about out of curiosity, but I'm happy with mine now.

Brian said...

JFB, the Waterfield Cargos definitely seem nice, and based on my experience with the Sleevecase, I'll bet they're bomb-proof. The Timbuk2 messenger's form factor, and especially the quick-cynch strap (they call it a "cam buckle", whatever, it still works great!) and the secondary stabilizing strap, are geared more towards bike commuting. I was commuting about 6 miles each way back when I got it, so it was the perfect fit.

Now, I'm lucky if I get one real ride in per week, and can't even think about commuting to and from work, so I'll definitely look at other options like the Cargo.