Stuff that rocks: Pegasus Lighting

The latest chapter in our ongoing kitchen renovation has been the installation of new under-cabinet lighting. Like everything these days, there is a dizzying array of shapes, sizes, types, and manufacturers to choose from. We finally settled on Pegasus Associates’ low-voltage xenon task lights.

They rock. Let me count the ways:

1. Quality product: Their lights cost a bit more than others I looked at at Home Depot, but they are so nice. They are plug-in or direct wire, using standard Romex, they have tons of knockouts, and they have really easy to use push-in wiring connectors. The housings are mostly metal and very solid.

   The only suggestion I have for them in this department is better installation instructions, and some troubleshooting information. The instructions that come with the lights are almost nonexistent, and there is no troubleshooting info provided.

2. Quality light: One thing that really tipped the scale on these lights, was the various posts I found saying how good the light quality is. These lights have a wonderful, warm, incandescent-like light (slightly whiter, though) glow. The glass diffusers do a great job, too. You can still tell where the bulbs are by the lightwash on the backsplash, but it is much less noticeable than other lights that don’t have any diffusers. The diffuser also helps dissipate some of the heat, which so far, hasn’t been a problem at all for hands under the cabinets or inside the cabinets on the surface of the lower shelf.

3. Customer service: One of the lights I ordered flickered badly after installing it, so I called customer service for some troubleshooting help, and if necessary, an exchange. A real human answers the phone. Not only that, she was very pleasant and helpful, directing my call to yet another pleasant and helpful person in the support department. After checking and trying a few things suggested by the support department, they suggested I just send the light back, and they would send me a new one. That was Thursday afternoon. The new light arrived on Friday morning. I hadn’t even had time to mail the old light back to them!

4. Customer service: Now, I realize this is the same as #3, but in today’s world of abysmal customer service, this is worth mentioning more than once!

If you’re in the market for under-cabinet or task lights, I’d definitely recommend checking out Pegasus Associates. Even if you are in the market for some other lighting products, I’d recommend at least browsing their website to see what they have. Their customer service alone is enough for me to consider them for any future lighting projects.