One more reason Pegasus Lighting rocks

Last year I blogged about how much I liked the Pegasus xenon task lights we bought for our kitchen renovation. In the morning today when I checked my email, I found a message in my inbox from the President of Pegasus Associates, who had “stumbled upon” my post. Here’s a bit:

Thank you very much for your very kind words about Pegasus Associates Lighting in your blog dated March 13, 2006, “Stuff that rocks: Pegasus Lighting”. I have shared your remarks with everyone here and all of us really appreciate your very positive comments. I would have commented before this but I just happened to “stumble upon” your comments this morning. What a great and wonderful surprise. I just love the smell of positive customer comments early in the morning.

I thought this was very cool—a personal email from the President of the company just because he happened to “stumble upon” a blog post from some random diy’er like me. He even asked if they could use a few of my flickr photos on their site, and I was happy to oblige.

Let’s recap the score: number of nice people I’ve interacted with at Pegasus: 3, number of belligerent customer service reps: 0, number of confusing, dead-end laden, automated phone trees: 0.

Hats off once again to the folks at Pegasus Associates.